Privacy Policy

Welcome to Donatellaa Privacy Policy

DONATELLAA – Donatella General Trading is a company registered in the Kingdom of Bahrain, Commercial Registration Number: 132724-1 (Collective referred to as “DONATELLAA”, “We” “Us” "Our" in this policy) For the purpose of the Data Protection Act, and the General Data Protection Regulations (GDPR) the data controller is DONATELLAA – Donatella General Trading, Road 0006, Building 202, Block 704 Salmabad, Kingdom of Bahrain. 

1. Please read carefully

we are committed to respect your privacy rights and want to be transparent about what data we collect about you and how we use it. This policy applies when you visit our website and shares information with you on how we use your data, what we collect, how we ensure privacy is maintained and your legal rights relating to your personal Data. This Privacy Policy applies to the website from which it is linked and any other website owned and operated by Donatellaa (collectively, the "Websites" and each, a "Website"). It also applies to other Personal Data provided to us. 

In this Privacy Policy, we describe how we collect, store, use, disclose and transfer the Personal Data you provide to us, including without limitation through any of the Websites.

"Personal Data" is any information that can be used to uniquely identify you, either directly or indirectly, or that is otherwise defined as personal information or personal data under applicable laws. We encourage you to read this Privacy Policy as well as our Terms and Conditions before you use our Websites. By accessing any of our Websites, you accept and agree to the terms of this Privacy Policy, and the practices described in it. If you do not agree with any term of this Privacy Policy, please do not use our Websites or submit any Personal Data to us. Before you submit certain Personal Data to us, we may request your explicit consent to our collection and use of such Personal Data.


This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you may have under other applicable data privacy laws.

This Privacy Policy was written in English, and may be translated into other languages for your convenience. If a translated (non-English) version of this Privacy Policy conflicts in any way with its English version, the provisions of the English version shall prevail.



“Personal Information” is information that identifies you as an individual or relates to you as an identifiable individual.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies: 

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. 

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or information on other payment types accepted, email address, and phone number. We refer to this information as “Order Information”. 

In addition, such offline data as purchased marketing data is collected in order to improve your shopping experience.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We need to collect Personal Information in order to provide requested services and products to you. If you do not provide the information requested, we may not be able to provide the Services. If you disclose any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Statement.

We may combine Personal Information that we collect about you with Personal Information you provide to us through other sources, such as product registrations, inquiries or other events. We will use the combined Personal Information in accordance with this Privacy Statement for as long as it is combined.


The Site is not intended for individuals under the age of 18. If you are not an intended user, kindly do not use or view our Websites.

External Links

Please note that within our website there may be number of external links to other websites and companies, if you click on these then you will be subject to that Third parties privacy policies and not Donatellaa.


We and our service providers use Personal Information for our business purposes.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

Allow you to communicate and interact with others through the Site or App (for example through a blog, message board, messaging functionality, chat functionality, profile or other social media). By using this functionality, you are telling us that you are entitled to use and provide to us your friend’s name, email address and social media account information.

Screen our orders for potential risk or fraud. 

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

Ship and deliver the items your ordered from our website.

Send you email alerts, text messages and other written or electronic communications ,We will engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation.

Allow you to sign up for contests, technology forums and other activities

Allow you to participate in contests and similar promotions and to administer these activities. Some of these activities have additional rules, which could contain additional information about how we use and disclose your Personal Information.

Achieve Donatellaa business purposes For data analysis, audits, researching and developing new products, enhancing Donatellaa website, improving Donatellaa services, developing marketing events and identifying usage trends.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

Device information is also used for advertising/retargeting purposes to improve your shopping experience and customize the ads to your likes and preferences.


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


When you place an order and execute a transaction through the Website, we will maintain your Executed Order detailed Information for our Tax, Vat , Audit and Business Regulatory records.  

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or allowed by law.

The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide requested services to you;

Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or

Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).


We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, We use Google Analytics to help us understand how our customers use the Site. 

We use your personal information to ship and fulfill your orders. Your personal information may be shared with third-party fulfillment centers in order to deliver your orders. 

To Donatellaa third party service providers.- These third parties provide services such as website hosting, data analysis, payment processing, order fulfillment, product distribution, infrastructure provision, IT services, customer service, email delivery services, credit card processing, auditing services and other similar services to enable them to provide services.

To third party sponsors of sweepstakes, contests and similar promotions.

To a third party that may offer you credit to purchase products or services offered by Donatellaa.

To identify you to anyone to whom you send messages through the Site.

To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Donatellaa business, assets or stock including in connection with any bankruptcy or similar proceedings.

To third parties in connection with licensing, joint development or similar arrangements.

By you, when you participate in features on a Donatellaa Site or App that provide the opportunity to interact with Donatellaa and others (for example a blog, message board, messaging functionality, chat functionality, profile or other social media). When you use these features you should be aware that any information you submit, including your name, location and email address, may be publicly available to others. We are not responsible for any information you choose to submit through these features and we strongly discourage you from disclosing any sensitive Personal Information (such as health or credit card information) through these features. If you use these features, your Personal Information may remain on the Site or App even after you cease use of the Site or App.


We may also disclose Personal Information as we believe to be necessary or appropriate: (a) to comply with applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including those outside your country of residence; (d) to enforce Donatellaa terms and conditions; (e) to protect Donatellaa operations; (f) to protect Donatellaa rights, privacy, safety or property, you or others; and (g) to allow Donatellaa to pursue available remedies or limit the damages that we may sustain.

We do not sell consumer personal information to third parties.


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. 


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


Other Information We Collect

“Other Information” is any information that does not reveal your specific identity or relate to you as an identifiable individual.

Other Information includes:

Browser information;

Information collected through cookies, pixel tags and other technologies;

Demographic information and other information provided by you;

Aggregated information.

How We Collect Other Information 

Donatellaa and Donatellaa’s third party service providers may collect Other Information in a variety of ways, including:

Through your browser or device

Certain information is collected by most browsers and devices, such as your Media Access Control (MAC) address, computer type, screen resolution, operating system version, device manufacturer and model and Internet browser type and version.

Through your use of an App

When you download and use an App, we and our service providers may track and collect App usage data, such as your location, or the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number.

Through your use of an App, connected device or vehicle, including other sources 

The physical location of your device and its associated date and time is collected by satellite, cell phone tower, Wi-Fi signals or other technologies. We may use your device’s physical location to provide you with personalized location-based services and content. In some instances, you may be permitted to allow or deny such uses and/or sharing of your device’s location, but if you do, we and/or our partners may not be able to provide you with the applicable personalized services and content.

From you

Information such as your location as well as other information, such as your preferred means of communication, is collected when you voluntarily provide this information. Unless combined with Personal Information, this information does not personally identify you or any other user of the Site or App.

By aggregating information

Aggregated Personal Information does not personally identify you or any other user of the Site or App. For example, we may use Personal Information to calculate the percentage of Donatellaa users who have a particular telephone area code.

How We Use and Disclose Other Information 

Because Other Information does not personally identify you, we may use and disclose Other Information for any purpose. If we are required to treat Other Information as Personal Information under applicable law, then we use and disclose it for the purposes for which we use and disclose Personal Information as detailed in this Privacy Statement.

In some instances, we combine Other Information with Personal Information, such as combining your name with your geographical location. If we combine any Other Information with Personal Information, such as when we combine information you provide upon registration with Other Information to provide you with targeted personalized marketing, the combined information will be treated by Donatellaa as Personal Information.


Your “IP Address” is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP).

How We Collect IP Addresses 

An IP Address is identified and logged automatically in Donatellaa server log files whenever a user visits the Site, along with the date and time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many web sites.

How Donatellaa Uses and Discloses IP Addresses 

Donatellaa uses IP Addresses for purposes such as calculating Site usage levels, helping diagnose server problems, administering the Site and presenting content that is tailored to your country. We may also use and disclose IP Addresses for all the purposes for which we use and disclose Personal Information. Please note that we treat IP Addresses, server log files and related information as Other Information, except where we are required to do otherwise under applicable law.


This Privacy Statement does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site to which the Site or the App contains a link. The inclusion of a link on the Site or the App does not imply endorsement of the linked site by Donatellaa. We are not responsible for the information collection, use, disclosure or security policies or practices of any app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with the Apps.


Donatellaa uses reasonable organizational, technical and administrative measures to protect Personal Information under Donatellaa control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you suspect or have reason to believe that your interaction with Donatellaa is no longer secure, immediately notify us of the problem by any means described in the “Contacting Donatellaa” section below.


Your choices regarding Donatellaa’s use and disclosure of your Personal Information

Donatellaa gives you many choices regarding our use and disclosure of your Personal Information for marketing purposes. By contacting [email protected], you may opt-out from receiving future electronic marketing messages and request that we not share your Personal Information with unaffiliated third parties for their marketing purposes.

We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you do opt-out of receiving marketing-related messages from Donatellaa, we may still send you important administrative messages, and you cannot opt-out from receiving administrative messages.

How you can access, change or suppress your Personal Information 

If you would like to request to review, correct, update, suppress or delete, or object to, restrict or otherwise limit Donatellaa use of, your Personal Information that has been previously provided to Donatellaa, or if you would like to request to receive an electronic copy of your Personal Information for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law) you may contact [email protected].

In your request, please make clear what information you would like to have changed, whether you would like to have your Personal Information suppressed from a Donatellaa database or otherwise let Donatellaa know what limitations you would like to put on Donatellaa use of your Personal Information. We will try to comply with your request as soon as reasonably practicable.


Your Personal Information may be stored and processed in any country where we have facilities or where we have engaged a service provider, including to the United States, which may have different data protection rules than in your country.

Donatellaa Use of Analytics.

Donatellaa may use Google Analytics provided by Google, Inc. (“Google”) which uses cookies (text files placed on your computer) to help Donatellaa understand how you may use our website and Mobile APP:

The information generated by the cookies about your use of the website and Mobile APP (including your IP address) will be transmitted to and stored by Google on servers in the U.S. and other countries (the servers are owned by Google).

Google will use this information to provide data about your use of the website and Mobile APP that allow creation of reports on website & Mobile APP activity for website operators, and providing other services relating to website activity and Mobile APP and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf.

Google will not associate your IP address with any other data held by either company.

You may refuse the use of cookies by selecting the appropriate settings on your browser.  However please note that if you do this, you may not be able to use the full functionality of this website & Mobile APP.


Donatellaa may potentially use other analytical tools.


We ask that you not send Donatellaa, and you not disclose, any sensitive Personal Information (for example, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or other membership) on or through the Site or App or otherwise to Donatellaa.


Under applicable data protection laws, Donatellaa is the controller of the Personal Data you provide to us. As a controller, we will process the Personal Data we collect from you in accordance with this Privacy Policy. 

Donatellaa Collects and uses customers’ personal Information because it is necessary for the purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer; or complying with our legal obligations. In general, we only rely on our legitimate interest or permission as a legal basis for processing in relation to sending direct marketing communications to customers via email or text messages. Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing we will cease to process data after consent is withdrawn.

Legitimate Interests 

It is necessary for the legitimate interests of Donatellaa to process customer data as follows:

To perform any contractual obligations to you in our Terms and Conditions and any contractual obligations arising under services we are providing to you;

To comply with laws, regulations, court orders, or other legal obligations, to defend legal claims, crime detection, Fraud, or to assist in an investigation;

To protect your vital interests or the vital interest of other persons, when necessary; and

For the purposes of our legitimate interests, including providing you with important notices about changes to our Terms and Conditions and this Privacy Policy, responding to your requests, inquiries, complaints, and any other communications you initiate, keeping our services safe and secure, and improving our services to enhance your experience with our services.

Selling and supplying goods and services to our customers

Promoting, marketing and advertising our products and services

Personalising communications or content within emails and onsite

Understanding customers behavior, activities, preferences and needs

Improving existing or developing new products and services

We will not perform any automated processing, including profiling, to provide our services to you without first obtaining your explicit consent to do so. 


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us [email protected]

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Bahrain. 

Your General Data Protection Regulation Rights

Under the European Union's General Data Protection Regulation ("GDPR"), persons whose Personal Data is collected while they are located in the EEA have certain rights that they may exercise in relation to the collection and processing of their Personal Data. If you are in this category of persons, you have the following rights:

Right of access to your Personal Data (Art. 15 GDPR)

Right to rectification (Art. 16 GDPR)

Right to erasure ('right to be forgotten') (Art. 17 GDPR) 

Right to restriction of processing (Art. 18 GDPR)

Right to data portability (Art. 20 GDPR)

Right to object (Art. 21 GDPR)

Automated individual decision-making, including profiling (Art. 22 GDPR)

Right to withdraw consent (Art. 13 and Art. 14 GDPR)

Right to lodge a complaint with the Data Protection Authority (Art. 77 GDPR)

If you reside, or are otherwise located, in the EEA at the time we collect your Personal Data, we will only use your Personal Data as described in this Privacy Policy under the "HOW WE COLLECT AND USE PERSONAL DATA" section. 


Our cookies can contain personal information about you and are used only to determine your browser and user preferences for our site. We believe that this can greatly assist us in providing you with the service that you desire and to enhance your browsing experience. However, if you prefer, your browser software should enable you not to accept cookies. You should still be able to use our site without cookies enabled. We may also use technologies, such as our own cookies, to provide you with personalised online display advertising tailored to your interests. 


If you have any questions about this Privacy Policy or wish to exercise any of your rights as described please refer to those sections and then contact us [email protected]. We will attempt to resolve any complaints regarding the use of your Personal Information in accordance with this Privacy Policy.

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