Exchange and Return Policy


Thank you for your purchase. We are always doing our best and hope you never need to look for this section .


We sincerely hope You are happy with your purchase. However, if you are not completely satisfied for any reason, you may return it to us for an exchange or refund. 

we understand that occasionally we all make purchases that we are not 100% happy with. For purchases made online you have the legal right, under the Consumer Protection , to return your order if you decide you do not want to keep any items you have ordered. 

We want you to be 100% delighted with our Products, that’s how we love doing business with our customers . If you’re not, we’ll do everything possible to fix it and if you don’t like what you buy, send it back to us and we’ll refund it ,Less Shipping Cost . Please see below for more information on our return policy.


All LOCAL returns must be returned within 15 days of the Delivery date. All returned items must be in new and unused condition, with all original tags, Packagings and labels attached.  

All INTERNATIONAL Returns must be returned within 30 days of the Delivery date. All returned items must be in new and unused condition, with all original tags, Packagings and labels attached. 


Step 1 - To return an item, please email customer service using “contact us” form, or email us on [email protected] 

Step 2 - After receiving return confirmation and instructions from Donatellaa , place the item securely in its original packaging, and mail your return as per our written instructions. 

Please note, Return shipping charges are not covered. We strongly recommend that you use a trackable method to mail your return.


After receiving your return, we will process your returned items. Please note, original shipping & Return Shipping charges are not refundable, as part of your return. Please allow us at least 3 business days from the receipt of your item to process . As soon as we receive your return we aim to process this as soon as possible, any money due for refund should appear back to the original method of payment within 7 – 10 days. At Times Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. 

Please note that all refunds will be credited to the card originally used to pay for the order. 

We will notify you by email when your returned item has been received and refund processed.


If you’d like to exchange an item, the quickest way to do this is by e-mail to [email protected] where our sales team will be happy to help.


If you wish to cancel your order before you have received your goods, please contact our sales team as soon as possible via our website " contact us ". Alternatively you can e-mail us at [email protected] 

Since most orders begin processing immediately, there is a short window in canceling or changing an order. We will make every effort to accommodate changes to or cancellations of orders that have not yet processed; however, we are unable to cancel or change an order once it has being dispatched . 

In this event, you will be charged shipping cost for the order but we will arrange a refund to the card used for payment, once you have returned the items back to Donatellaa


Donatellaa is committed to providing you with quality products. In the case of damaged or incorrectly supplied goods, we will offer you a substitute or replacement Product or Full Refund. 

In any case you must return the faulty, incorrect or substitute Products to us as soon as possible in order to process the application and we will cover all costs.

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